Looking to add more team members to your existing subscription?
You can now change the number of licenses held without having to manage multiple subscription renewal dates!
This is how it works: (click any of these to jump ahead)
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I want to change the number of seats in my account. What do I do?
The easiest way to change the number of licenses under your account is to contact support and let us explain your options. Start the process by submitting an upgrade request using the form linked from the button below, which will ask you for details including how many licenses you currently have and how many you are looking to carry going forward.
You will be asked for details such as how many licenses you currently have and how many you are thinking of adding. Don’t worry, this does not commit you to anything! It simply starts the process which we will then explain and put the upgrade order for you to confirm.
How much will it cost?
Upgrading an existing renewal will never cost more than adding a second subscription
At the end of the day, most people will save money and also have the benefit of not having to remember or manage multiple renewal dates throughout the year. At the very least, using this process will result in the same cost as running multiple subscriptions. Using this process keeps all your users under the same renewal cycle at the same or reduced cost!
When submitting your upgrade request, this is the process we follow when putting together your order for you.
Once I've put in my request, what happens next?
Step 1: Find the Order
Once you hear from someone at MASS Support, you will be directed to the “orders” section of your account (You will need to be signed in to see this).
In addition to the orders you have made in the past, you will see a new order generated which can be viewed and is ready to be paid.
Step 2: Checkout and Pay
Selecting the “Pay” option will bring you to the checkout screen.
The checkout process is identical to the one you would have seen when completing previous orders.
Please confirm that the number of license upgrades matches your request and the applicable pro-rated discount has been applied.
Step 3: Get your Invoice and Licenses
Once the upgrade order has been completed, you will be emailed an invoice (this is also available on your account page as a paid order).
This will also include the new Licenses which are active and ready to use!