You will be asked for details such as how many licenses you currently have and how many you are thinking of adding. Don’t worry, this does not commit you to anything! It simply starts the process which we will then explain and put the upgrade order for you to confirm.
At the end of the day, most people will save money and also have the benefit of not having to remember or manage multiple renewal dates throughout the year. At the very least, using this process will result in the same cost as running multiple subscriptions. Using this process keeps all your users under the same renewal cycle at the same or reduced cost!
Your license up for renewal in a few months? Don’t pay for a full year when we can discount the rate to reflect this.
Please note that this discount rate may be rounded to the nearest 5% at the discretion of MASS support for simplicity.
If your other licenses were purchased or renewed 9 months ago, we will reduce the upgrade cost by 75% to reflect that fact that three quarters of the year have already passed.
The way we choose what rate to charge for adding users to your office account is based on the marginal purchase rate at the number of licenses you are upgrading to. What we mean is that if you are upgrading to 5, 10, 20, or 50 licenses, you get the advantage of being charged at the reduced price for the respective group rate.
For reference, here are the Office Packages along with the marginal per user rate:
Individual License: $495 – $495/user
Small Office Package: $1850 – $370/user for 5 licenses
Medium Office Package: $2950 – $295/user for 10 licenses
Large Office Package: $4950 – $247.50/user for 20 licenses
Corporate Office Package: $8250 – $165/user for 50 licenses
A full breakdown can be found on our Office Licenses Explained page linked here.
Once the new total of licenses reaches the next tier (Small Office for 5 users, Medium Office for 10, etc.), all added licenses are charged at the reduced per-user rate.
If you have one license and would like a single seat added, you will be charged at the individual rate of $497 (before prorated discount applied).
If you were to instead add 4 licenses (new total is 5 which matched a Small Office Package), you would then be charged at the Small Office rate of $370 per license.
Upgrading from 10 to 15 licenses would still be at the Medium Office Package level for the additional seats but going to 20 would be at the Large Office rate.
Once you hear from someone at MASS Support, you will be directed to the “orders” section of your account (You will need to be signed in to see this).
In addition to the orders you have made in the past, you will see a new order generated which can be viewed and is ready to be paid.
Selecting the “Pay” option will bring you to the checkout screen.
The checkout process is identical to the one you would have seen when completing previous orders.
Please confirm that the number of license upgrades matches your request and the applicable pro-rated discount has been applied.
Once the upgrade order has been completed, you will be emailed an invoice (this is also available on your account page as a paid order).
This will also include the new Licenses which are active and ready to use!
From installation to advanced functionality - we are here to help! Search our MASS™ Resources Library of documentation, or reach out to our team for support.
